Last updated: October 21, 2025
Look, we get it - nobody really enjoys reading privacy policies. But we're architects, not lawyers, so we've tried to keep this as straightforward as possible. At Lumare Thfield Architecture, we take your privacy seriously because trust matters in our business. Whether you're reaching out about a residential project or just browsing our portfolio, here's the real deal on how we handle your information.
This policy applies to all interactions with our firm - through our website, email correspondence, phone calls, or when you walk through our doors at our Vancouver office. We're committed to protecting your personal data in compliance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).
We're not in the business of collecting unnecessary data. Here's what we actually need and why:
When you reach out through our contact form, email us, or call about a project, we'll collect basics like your name, email address, phone number, and whatever details you share about your project. If you're a client, we'll need more - property addresses, budget ranges, timeline expectations - the stuff that helps us design spaces that actually work for you.
Our website uses standard tech to gather some info automatically - IP addresses, browser types, which pages you visit, how long you hang around. Nothing creepy, just the usual analytics that help us understand if our portfolio is loading properly or if our sustainability page is resonating with visitors.
During active projects, we'll collect and maintain technical documentation, site photos, design preferences, and correspondence. This stuff stays in our project files because it's essential for delivering quality architectural services and maintaining proper records.
We're pretty straightforward about this:
We take reasonable precautions to protect your information - encrypted connections, secure servers, limited access to sensitive data within our team. Our project files are backed up regularly and stored securely.
That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security - that'd be dishonest. What we can promise is that we'll notify you promptly if there's ever a breach affecting your data, as required by law.
Physical documents are kept in locked cabinets at our Vancouver office. Digital files are password-protected and encrypted. We maintain these security practices throughout a project's lifecycle and for the required retention period afterward.
Under Canadian privacy law, you've got several rights regarding your personal information:
To exercise any of these rights, just reach out to us using the contact info below. We'll respond within 30 days, as required by law.
We keep your information for as long as necessary to fulfill the purposes outlined in this policy. For active clients, that means the duration of your project plus our professional retention period - typically 7-10 years for architectural records, as recommended by professional liability insurance requirements.
Inquiry information from potential clients is kept for a reasonable period (usually a couple years) in case you decide to move forward with a project later. Marketing preferences are maintained until you opt out.
Our website might link to other sites - manufacturer specs, inspiration sources, partner firms. We're not responsible for their privacy practices. When you click away from our site, you're subject to that site's policies. Always good to give those a quick read too.
Our services aren't directed at anyone under 18, and we don't knowingly collect information from minors. If we discover we've inadvertently collected such information, we'll delete it promptly.
We might update this policy occasionally - new regulations, changes in our practices, whatever makes sense. We'll post any updates here with a new "last updated" date. For significant changes, we'll notify active clients directly.
It's worth checking back occasionally if you're curious, though we're not planning any dramatic overhauls. Our approach to privacy is pretty consistent with how we approach architecture - thoughtful, straightforward, and focused on what actually matters.
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We're here and happy to chat about it.
Address: 1250 West Pender Street, Suite 420, Vancouver, BC V6E 2S9
Phone: (604) 555-0187
Email: info@lumarethfield.info
For formal privacy complaints or concerns that we haven't resolved to your satisfaction, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or through their website at priv.gc.ca.